Last updated on September 10, 2024

Food Pledge App/ platform, operated by ‘The House of Kitchens’ and or its affiliates, respects your privacy and is committed to protecting it through compliance with this privacy policy. This policy describes:

• the types of information that The House of Kitchens may collect from you when you access or use our websites, applications, and other online services or You may give us personal data about you by filling in forms on the Website or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you register or subscribe to use any of the features on the Website, contact us or when you report a problem with the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. (collectively referred to as “Services”).
• It also outlines our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read the following terms carefully to understand our views, policies and practices regarding your personal data and how we will treat it.. By accessing or using our Services, and/or registering for an account with Food Pledge, you agree to this privacy policy and consent to the collection, use, disclosure, retention, and protection of your personal information as described herein. If you do not agree with our policies and practices, you have the right to opt out of our services.. However, if you do not provide the information Food Pledge, the platform may not be able to provide all of its Services to you.

This policy applies only to information collected by Food Pledge through its Services, including in email, text, and other electronic communications sent through or in connection with its Services. In the case the information is collected by any third party, including through any application of content including advertising, Food Pledge encourages you to consult directly with such third parties about their privacy practices and in no case House of Kitchen shall be held responsible for the same.

1. Information We Collect and How We Collect It

Food Pledge collects various types of information from and about users of our Services, including:

• Personal Information (“PI”): This is information that can be associated with a specific person and could be used to identify that specific person, whether directly or in combination with other information. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
• Information About Your Internet Connection and Device: This includes details about your internet connection, the equipment you use to access our Services, including the IP address used to connect your device to the internet, your login information, device type, browser type and version, browser plug-in types and versions, operating system and platform; and your usage details. We may collect this information directly from you when you provide it to us, and automatically as you navigate through our Services.
• Account Information: This includes your full name, email address, postal code, password, and other information you may provide with your account, such as your gender, mobile phone number, and website. We may also collect your profile picture if you choose to upload one. You may optionally provide us with this information through third-party sign-in services such as Facebook and Google Plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.
• Preferences and Settings: This includes your preferences and settings such as time zone, language, and any other settings you configure on our platform.
• Content Provided by You: This includes information you provide through our Services, such as reviews, photographs, comments, lists, followers, and the users you follow. It also includes current and prior transaction details, listed products, starred products, special requests, through our Services.
• Searches and Activities: This includes search terms you have looked up, results you selected, and how long you used our Services and which features you used.
• Communications: This includes communications between you and other users or merchants through our Services, your participation in surveys, polls, sweepstakes, contests, or promotions, and your communications with us about employment opportunities posted to the Services.
• Transactional Information: If you make purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions. This includes your phone number, address, email, billing information, and credit or payment card information. This information may be shared with third parties who assist in processing and fulfilling your requests, including PCI-compliant payment gateway processors.
• Public Posts: This includes information you choose to provide and publish in publicly accessible areas of our Services or transmit to other users or third parties.
• Information about your Messages: If you exchange messages with others through the Services, we may store them in order to process and deliver them, allow you to manage them, and investigate possible violations of our Terms of Service and wrongdoing in connection with the Services. If you send information from the Services to your mobile device via SMS text message, we may log your phone number, phone carrier, and the date and time that the message was processed. Carriers may charge recipients for texts that they receive

2. Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your device, browsing actions, and patterns, including:

• Usage Information: Details of your use of our Services, including traffic data, location data, logs, and other communication data and the resources you access and use on or through our Services.
• Device Information: Information about your computer, internet connection, and mobile device, including your IP address, operating system, platform, browser type, and other browsing information.
• Stored Information and Files: Our applications may access metadata and other information associated with other files stored on your mobile device, such as photographs, audio, video clips, personal contacts, and address book information.
• Location Information: Our applications collect real-time information about the location of your device, if permitted by you. This allows us to provide location-based information and features, such as informing you about nearby merchants or applicable promotions.
• Cookies and Other Tracking Technologies: We use cookies, pixel tags, web beacons, mobile device IDs, and similar technologies to collect and store information about your use of the Services. These technologies help us recognize you, store your preferences, perform research and analytics, track your use of our Services, and assist with security and administrative functions.
• Last URL visited: The URL of the last web page you visited before visiting our websites.
• Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you’re using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
• Your activity on the Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
• Mobile status: For mobile application users, the online or offline status of your application.
• Applications: If you use the House of Kitchen application, House of Kitchen may collect information about the presence and/ or absence and/ or details pertaining to other applications on your mobile phone. The applications we gather information for, may vary across categories including, without limitation, shopping, fashion, food and travel. This will help us understand you and your preferences better and e
• Data stored and collected in the device: This includes that post granting the permissions the Apps may collect user or usage data or access the data stored in the user’s device or may store data in the device of the company, even if such data is considered to be anonymous at the time of or immediately following collection. Data collected by the device is stored securely on the device itself and/or on servers operated by the House of Kitchen. The storage mechanisms employed are designed to protect data from unauthorized access, Loss, or disclosure. The user hereby agrees that the data so collected by the House of Kitchen is if the data is stored on the device even after withdrawing the consent to use such data and even if some data is collected on the device then that collected data without consent by relying on the terms of the Digital Personal Data Protection Act 2023 or similar statute must comply with all terms of that law.

3. How We Use the Information We Collect

We use the information we collect from and about you for various purposes, including:

• To Provide Our Services: We use your information to provide, maintain, personalize, and improve our Services, including to process transactions, manage accounts, and provide customer support.
• To Improve Our Services: We analyze the information we collect to understand user behavior, preferences, and trends, which helps us enhance the functionality and quality of our Services.
• To Personalize User Experience: We use your information to tailor the content and features of our Services to your interests, preferences, and location.
• To Communicate with You: We use your information to send you communications that you have requested, as well as marketing communications that may be of interest to you. This includes emails, notifications, and other forms of communication.
• To Display Relevant Advertising: We use your information to show you ads that are relevant to you, based on your interests and activities on our Services.
• To Comply with Legal Obligations: We use your information to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection purposes.

4. How We Share the Information We Collect

We may disclose personal information that we collect or you provide as described in this privacy policy in the following ways:

• To subsidiaries : We may share your information with subsidiaries and affiliates which are entitled under common ownership or control of the House of Kitchen.
• To Contractors and Service Providers: We may share your information with contractors, service providers, and other third parties who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To Merchants: When you make a purchase or reservation through our Services, your information is provided to the relevant merchant to facilitate the transaction. Merchants may use this information for their own purposes, and we encourage you to review their privacy practices.
• To Third-Party Advertisers: We may share your information with third-party advertisers to market their products or services to you if you have consented to receive the promotional updates. We contractually require these third-parties to keep personal information confidential and use it only for the purposes for which we disclose it to them and it helps them deliver targeted advertising that may be of interest to you.

• To service Providers:. We may share your information with outside vendors that we use for a variety of purposes, such as to send you communications via emails, messages or tele-call to inform you about our products that may be of interest to you, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Services, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. We may share information about you with these vendors only to enable them to perform their services.

• For Legal Purposes: We may disclose your information when we believe in good faith that such disclosure is necessary to investigate, prevent, or take action regarding possible illegal activities, to comply with legal obligations, to protect the rights, property, or safety of Food Pledge, our users, or others.

• In Connection with Business Transfers: To a buyer or other successor orin the event of a merger, acquisition, reorganization, or sale of assets, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the company about the users of our Services are among the assets transferred.
• Social Networks. If you interact with social media features on our Services, such as the Facebook Like button, or use your social media credentials to log-in or post content, these features may collect information about your use of the Services, as well as post information about your activities on the social media service. Your interactions with social media companies are governed by their privacy policies.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the House of Kitchen, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• Consent. We may share your information in any other circumstances where we have your consent.
• Payment card/UPI information: To use certain of our Services, such as to make reservations at certain restaurants and to make payments to certain restaurants, we may require credit or debit card account information. By submitting your credit or debit card account information through our Services, you expressly consent to the sharing of your information with restaurants, third-party payment processors, and other third-party service providers (including but not limited to vendors who provide fraud detection services to us and other third parties), and you further agree to the following terms:

• When you use a credit or debit card to secure a reservation through our Sites, we provide your credit or debit card account information (including card number and expiration date) to our third-party payment service providers and the applicable restaurant.
• When you initially provide your credit or debit card account information through our Services in order to use our restaurant payment services, we provide your credit or debit card account information to our third-party payment service providers. As explained in our Terms of Use, these third parties may store your credit or debit card account information so you can use our restaurant payment services through our Services in the future.
• For information about the security of your credit or debit card account information, see the “Security” section below

5. Data Retention and Account Termination

Food Pledge retains your personal information for as long as necessary to provide our Services or as required by law. If you choose to close your account, we will remove your public posts from view and dissociate them from your account profile, but we may retain certain information to prevent fraud, enforce our terms, or comply with legal obligations. After account termination, we may continue to store de-identified information that cannot be linked to your identity.

6. Security: How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and compliance with payment card industry standards (PCI DSS) for processing payment information. Despite these measures, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. You also play an important role in keeping your information secure. We encourage you to use strong passwords, keep your login credentials confidential, and log out of your account when you are finished using our Services.

7. Permissible Age

Our Services are not intended for users under the age of 18 unless permitted under applicable local laws (the “Permissible Age”). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about a user under the Permissible Age, please contact us at savefood.pledge@gmail.com.

8. Third-Party Links and Services

Our Services may contain links to third-party websites or services. Your use of these features may result in the collection, processing, or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services that may be linked on our Services. We do not endorse or make any representations about third-party websites or services. Our privacy policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read the privacy policies of such third parties. This privacy policy applies only to information collected by House of Kitchen through our Services. We are not responsible for the information that third parties collect, store, or use through their services.

9. Data Retention and Account Termination

You can close your account by visiting your profile settings page on our website. When you close your account, we will remove your public posts from view and/or dissociate them from your account profile. However, we may retain information about you for the purposes authorized under this privacy policy, unless prohibited by law. After account termination, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations.

10. Changes to This Privacy Policy

We reserve the right to update or modify this privacy policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. If we make any material changes to how we treat our users’ personal information, we will notify you by email (sent to the email address specified in your account) or through a notice on the website before the change becomes effective.

You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you and for periodically visiting this privacy policy to check for any updates. Your continued use of the Services after any changes to this privacy policy constitutes your acceptance of those changes.

11. Your Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. Below are some mechanisms that you can use to control your information:

• Tracking Technologies and Advertising: You can set your browser or mobile device to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may be inaccessible or not function properly.
• Promotional Communications: If you do not wish to receive promotional communications from us, you can opt out by following the unsubscribe instructions provided in those communications or adjusting your user preferences in your account profile. Even if you opt out of receiving promotional communications, we may still send you non-promotional emails, such as those about your account or ongoing business relations.
• Accessing and Correcting Your Information: You can review and change your personal information by logging into your account and visiting your account profile page. If you need to update or correct any inaccuracies in your personal information, you may do so within your account settings or by contacting us directly.

12. Children’s Privacy

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete such information from our records.

13. Sale partner applicants

If your information is submitted to us through our Service when applying for a for a merchant with our company, the information will be used to consider your application. We may retain your information for any period of time. This information may be shared with other companies for the purpose of evaluating, ground checks, food quality checks, licenses, retained by us to maintain and analyze the merchant for listing on our application.

14. Contact Information

If you have any questions or comments about this privacy policy, our privacy practices, or your dealings with Food Pledge, please contact us via the form on our website or app.